Better work, Better life

Cluster Training Manager ​​​​​​​
Black River

Our client, part of a group in the Hospitality sector, is looking for a Cluster Training Manager

Reporting to the General Manager, the successful candidate will be responsible to sustain and enhance the training function; promoting, delivering, designing and evaluating training and development for the Group.

Main responsibilities:
  • Be responsible for creating, developing, implementing and assessing the effectiveness of a training and development policy and programs to enhance the overall skills, knowledge, engagement and career development of all Associates.
  • Works with Department Heads, HODs and Line Managers to develop and ensure On the Job Training and new hire training programs are implemented and successfully delivered.
  • Conduct regular meeting with GM of each hotel to discuss training requirements.
  • Prepare the Group annual training budget, forecast monthly and ensure compliance to financial guidelines for the Training budget.
  • Conducts annual property learning & development needs assessments in partnership with HODs and Line Managers, and makes recommendations with regards to programs needed.
  • Work in close collaboration with each hotel’s Head of Human Resources / Human Resources Manager for the implementation of the training calendars.
  • Ensuring all training records are maintained accurately & up-to-date. Ensuring all outstanding training & records are brought up to date.
  • Mentor, coach and provide leadership to hotel HODs and Line Managers.
  • Use appropriate tools to conduct training needs analysis.
  • Provide development support and succession management guidance to HODs and Line Managers.
  • Oversees leadership development programs for the hotels.
  • Model and communicate the mission, promises, values and ethical standards set out by the Group.
  • Prepare training materials in advance of training sessions.
  • Degree or Diploma in Human Resources, Business, Hospitality Management or equivalent education and/or experience preferred.
  • More than five years’ experience as a trainer.
Candidate profile:
  • Ability to develop and maintain good working relationships.
  • Excellent customer service and positive interpersonal skills.

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