Better work, Better life

Group HR Coordinator
05/03/2019
ML
Black River
Negotiable
03/04/2019

Our client, operating in different sectors such as Real Estate, Tourism, Education and so on, is looking for a Group HR Coordinator
 
Reporting to the Group HR Manager, the successful candidate will coordinate the day-to day HR Operation of the Group thereby providing efficient HR services for the well-being of both the employer and employee.
 
To promote a professional and positive image to all of our internal guests and contribute to the hotels targets by providing and coordinating a rapid response to relevant employee requests, inquiries, needs and general staff welfare. 
 
Main responsibilities:
 
Recruitment
  • Prepare advert for vacant positions as per updated Labour Force and advertise thereof
  • Screening of candidates
  • Schedule and conduct interviews
  • Selection of candidates
  • Prepare on-boarding kit of employees (All HR Forms & COE)
  • Brief Induction of the hotel and accompany employee to his/her department
  • Perform manpower planning
Follow-up
  • Follow-up of candidates’ missing documents
  • Probationary period of employees
  • Liaison with Resident Managers, HODs and employees
  • Certificate of character, Food Handler certificate
  • Amenities Follow-up
  • Leavers
  • Payment
  • Assist the HR Manager in the evaluation and promotion exercise of employees
Time & Attendance and Payroll
  • Prepare and collect Attendance sheet
  • Verify Attendance sheet
  • Calculate overtime and transport
  • Prepare Payroll sheet
  • Administer leaves and absences
Reports
  • Update Labour Force on a daily basis
  • Collect data for preparation of HR Metrics
  • Prepare weekly HR report
Discipline
  • Discipline staff for non-compliance under of approval of HRM
  • Proper management of industrial relations with a view to maintain and foster a positive and cooperative work environment
Welfare
  • Plan & organise staff birthday celebration
  • Prepare birthday invitation
  • Overview of staff canteen
  • Ensure quality of food is served to staff
  • Coordinate welfare activities
Training
  • Deliver in-house Training to employees
Other Administrative tasks
  • Draft letters
  • Filing of documents
  • Liaison for signature of documents
  • Hold meetings and keep minutes thereof
  • Record-keeping of all communication
  • Set, review and update procedures in line with changing requirements
  • Assist the HR Manager
Customer Service
  • Demonstrate service attributes in accordance with industry expectations and hotel and the Group’s standards to include:
  • Being attentive to guests.
  • Accurately and promptly fulfilling guest requests.
  • Understand and anticipate guest needs.
  • Maintain a high level of knowledge which will enhance the guest experience.
  • Demonstrate a service attitude that exceeds expectations.
  • Take appropriate action to resolve guest issues.
  • Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal    guests.
  • Be able to promote the Hotel’s products and services.
  • Maintain a high level of product and service knowledge about the hotel.
Perform any other cognate duties and tasks entrusted to you by the Management.

Qualification:
  • Bachelor’s degree in Human Resources
  • At least 3 years of experience in a similar position
Candidate profile:
  • Attention to details
  • High level of confidentiality and transparency

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