Better work, Better life

Aftersales Technician
06/09/2019
WCR
Port Louis
Negotiable
03/10/2019

Our client, part of a group, is looking for an Aftersales Technician

Reporting to the Sales and Marketing Manager, the successful candidate will be responsible to meet the customer service excellency through the Technical Services department.

Main responsibilities:
  • Plan visits for products/equipment repair on-site (Inclusive of Photo-voltaic system and other green products).
  • Troubleshoot, report and track down problems identified on sites.
  • Help sales person in technical advice of installation.
  • Assist with installation.
  • Set up of new products in showroom.
  • Provide technical advice to customers for correct installation procedures.
  • Plumbing and electrical installation.
  • Maintain our online system of complaints updated.
  • To communicate and assist customers effectively with enquiries.
  • Offer technical support to clients as well as to Sales team.
  • Ability to determine solutions for customers.
  • Planning of work and report of interventions.
  • Provide an excellent customer service and prompt after sales support.
  • Maintains good relation and communication with customers.
  • Carry out timely and scheduled maintenance intervention as per Official contracts for equipment supplied by the company.
  • Provide report on interventions and complaints received to Management.
  • Provide excellent service and customer support during onsite visits.
  • Troubleshoot, report and track down problems identified on sites.
  • Conduct all plumbing and electrical installation, repair and maintenance.
  • Maintain the online Complaints Management System and reporting.
  • Conduct survey and advise Sales Department on technical aspects of projects.
  • Estimate costs of repairs and installation for the Sales department.
  • Carry out maintenance services on equipment supplied.
  • Any other related duties.
Qualification:
  • NC3 level in Electrical / Plumbing and or Building services.
  • Diploma / Degree in Electrical & Electronic Engineering / Mechanical Engineering would be an advantage.
  • At least 2-3 years of relevant work experience.
Candidate profile:
  • Knowledgeable and skilled in electrical and plumbing field.
  • Proficiency in using Microsoft Office applications
  • Holder of a valid driving license
  • Ability to handle pressure, coaching, coordination, critical thinking, good communication skills, decision making, time management, attention to detail, client orientated, team worker, proactive and dynamic.


Adecco reserves the right:
To call only the shortlisted candidates for interview
Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

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