Better work, Better life

Customer Service Executive
24/03/2020
YS
Plaines Wilhelms
Attractive
29/05/2020

Our client, a start-up organization backed by highly experienced professionals and solid investors offering marketing and sales services to clients in Europe and America, is looking for a Customer Service Executive to join the team

Candidates will manage  inbound and outbound phone calls, email requests, and live chat interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with the customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of the company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role
  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Meet customer service department sales targets, generating sales leads when opportunities arise
  • Follow company communications guidelines and procedures under minimal supervision
  • Recommend improvements to processes for improved company efficiency
Daily and Weekly Responsibilities
  • Build expert and dynamic knowledge of company products and services
  • Research information using available resources to satisfy customer inquiries
  • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
  • Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

Skills and Qualifications
  • High proficiency in French and English – both verbal and written
  • Minimum 1-2 years of successful experience in a corporate environment. Experience in the gaming industry a definite plus, but not mandatory.
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems and alleviate conflicts or escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Able to work individually and as a team
  • Proficient in Microsoft word and excel
Preferred Qualifications
  • Degree/HSC Holder
  • Sales experience
  • Proven experience in a call center environment
  • Track record of meeting or exceeding sales quotas (if sales are involved)
Adecco reserves the right:
To call only the shortlisted candidates for interview
Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.



 

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